CSP’s are regularly seeking new ways to drive user acquisition and revenue growth. As the ecosystem is moving towards partnership-based models for launching new services, communication service providers are partnering with new-age digital natives to bundle their services along with theirs and create a holistic value for the end consumers. But the real question is – is it enough to bring in new partners without improvising their subscription and settlement models? This article tries to provide the answer to this question.
Press Release Telecommunications
As the world prepares to see the promise of 5G being realized at scale, it also makes sense for risk management professionals to think outside the box. It is not hyperbole to call 5G an inflection point in the history of telecom. With unprecedented technical capabilities, 5G also allows for the realization of very innovative business models.
Business Intelligence helps any organization transform the raw data into meaningful insights that can be leveraged by the organization to make business decisions such as CAPEX/OPEX investments, which products to launch, insights on customer behavior, and much more. The importance of Business Intelligence in telecommunication has grown more than ever with the continuous growth in data as telcos ventured into new domains or launch new services. Here are the 4 ways that business intelligence can telecommunication drive more value-
The telecommunications industry is evolving rapidly and witnesses unique challenges compared to other sectors. The telecom industry stands out by way of its requirements for massive capital investment over a wide geographical spread. This requirement also extends itself to the network assets operators need, which have to be refreshed more frequently than any other industry.
Now that I have your attention, I’ll move to the actual topic. Ever since I’ve started heading up the Business Assurance product line at Subex, one question has inevitably been asked by almost everyone I meet: what will RA products look like years from now?
Businesses today are churning out unimaginable volumes of data across every interaction, operation, and transaction. Tapping into this big data is widely acknowledged to be a driver of success. A 2019 survey on big data and analytics shows that 62% of respondents report achieving measurable results from their investments in big data and AI(1). What makes big data crucial is how it paves the way for data science with its sophisticated tools and technologies that inform organizations about business-critical decisions at the right time.
In Telecom, maintaining the loyalty of customers is difficult, as there are alternatives available with customers and the switching cost is low. In Telecom, the nature of the business is designed to be self-serve for the Customers. Therefore, each touchpoint where the Customer needs a service from the operator should be seamless. Prepaid customers contribute a significant part of revenue for telecom operators.
Telcos have traditionally used Revenue Assurance to find leakages and track revenue streams. However, the rapidly changing telecom assurance space requires more. With digitalization greatly increasing the overall risks for telcos and, the pressing need to succeed in today’s multi-service and multi-disciplinary services world there is an imperative need for telecom assurance to shift beyond revenue-only assurance (whose primary focus is an emphasis on EBITDA) to Business Assurance.
Wangiri fraud, a callback scam dates has its origin to the Japanese word which means “one ring and cut”. Telecom operators are facing this for over a decade now and this is only growing exponentially year on year around the globe. In Wangiri, a fraudster gives a missed call to several victim’s phone numbers of different countries from an international or unusual number.
Interconnect is a process for telecom operators to handle calls for other operators thus allowing people who are using different networks to communicate with each other in both domestic and international scenario. Point of Interconnection is used to connect the physical interface between two different telecom operators to connect their customers. If operator A and operator B are not interconnect partners, their customers would not be able to call each other. So, to allow ease of communication, operators get into interconnect agreements with each other thus allowing good business opportunity for them.